> ## Documentation Index
> Fetch the complete documentation index at: https://staff.floridasn.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Staff Infractions

## Overview

When a staff member receives a punishment, it should be treated as an opportunity to learn and improve. Mistakes are part of development, and all staff are expected to reflect and correct their behaviour moving forward.

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## Zero Tolerance Period (ZTP) Modifier

During a **ZTP (Zero Tolerance Period)**, all punishments are automatically escalated by one level.

* Example: A **Written Warning** becomes a **Strike** under ZTP rules.

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## Staff Rules & Punishments

| Staff Rule                                       | Punishment                                           | Duration                                |
| ------------------------------------------------ | ---------------------------------------------------- | --------------------------------------- |
| Basic disrespect towards community members or HR | Varies (usually Strike)                              | 2 weeks                                 |
| Not using SPaG in-game or in tickets             | Verbal Warning / Strike                              | 2 weeks                                 |
| Shift grinding                                   | Strike / Demotion                                    | 2 weeks                                 |
| Abusing `:h`                                     | Demotion / Termination                               | 2 weeks                                 |
| Using `:m` commands                              | Strike                                               | 2 weeks                                 |
| Not following basic server rules                 | Strike / Demotion                                    | 2 weeks                                 |
| Any form of slurs                                | Instant Ban                                          | Permanent                               |
| Drama or arguments                               | Strike / Demotion                                    | Permanent                               |
| Using all commands improperly                    | Termination (if kick/ban involved)                   | Permanent ban if kick issued            |
| Three-letter or lower commands                   | Strike / Demotion (Termination if one letter)        | 2 weeks                                 |
| DM advertising                                   | Termination + Ban                                    | Permanent                               |
| Using commands on higher-ups                     | Instant Strike                                       | N/A                                     |
| Abuse of power                                   | Strike / Demotion / Termination (severity dependent) | Permanent                               |
| False moderating                                 | Strike                                               | 2 weeks                                 |
| Failing to meet quota                            | Strike / Demotion                                    | 2 weeks (strike) / permanent (demotion) |
| Unprofessionalism                                | Strike / Demotion                                    | Permanent                               |
| Leaking tickets                                  | Suspension from support services                     | Varies                                  |
| Off-duty command misuse                          | Strike                                               | 2 weeks                                 |
| Failure to follow chain of command               | Strike                                               | 2 weeks                                 |

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## Additional Notes

* The staff team reserves the right to issue punishments for any behaviour not explicitly listed if it is deemed inappropriate or harmful to the community.
* Staff may be terminated or infracted at any time for serious violations of server or community guidelines.

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## Definitions

### Three-Letter Commands

Commands using only three letters after the prefix, such as:

* `:kick tas`

A valid four-letter version would be:

* `:kick tasg`

### “All” Commands

Any command targeting all users, including:

* `:pm all`
* `:bring all`
* `:load all`
* `:refresh all`

These are strictly regulated and may only be used if given permission from Directive Team.

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## Suspension Rules

While suspended, staff members must not act in any staff capacity. This includes:

* Using staff rank in their username (e.g. `SMGR | Name`)
* Performing any moderation actions
* Interacting with players in a staff role

Violation of suspension rules, including breaking server rules during suspension, may result in **immediate termination**.

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<Danger>
  This document is **confidential** and is not to be leaked or shared with anyone outside of the Florida State Roleplay staff team. If you are caught sharing this, you will be subject to **termination** and/or **a ban**.
</Danger>